Job Title: FOH & HR Supervisor
Job Purpose: To ensure the smooth running of events whilst providing customers with a high level of customer care. Responsible for HR duties including recruitment, training and health & safety
Responsible to: Head Of Operations
Responsible for: Duty Managers, Head Of Security & Bar/FOH Staff
Main duties and responsibilities:
- Duty Managing duties for The Leadmill events providing an excellent customer service throughout the entire venue
- Staff recruitment, selection & inductions
- Managing staff rotas, sicknesses and cover
- Staff training including health & safety and 1st aid
- Staff appraisals / disciplinaries
- Line manager for bar/FOH staff, Duty Managers & security
- Liaising with licensing and ensuring The Leadmill adheres to all relevant licensing laws
- Responsible for child protection procedures
- Dealing with customer complaints swiftly and effectively, including use of CCTV
- Managing stock levels for all FOH/staffing items
- Administrative duties such as filing/shredding/minute taking as and when required
- To undertake any other relevant duties as reasonably requested by the senior management team at The Leadmill
Preferred qualities:
- Very organised, and able to produce work within set time frames
- The ability to work well under pressure
- Assertiveness, compassion and a calm head when dealing with staff, customers & clients
- Self-motivated, with an enthusiasm to develop skills over time
- Confident with a good ability to use initiative
- A good grasp of maths and excel worksheets
- A passion and love for music & events
Hours of work
37.5 hours per week
Duration of contract
Fixed term 1 year contract with 3 month probation and 1 year review
Rate Of Pay
£20,000 gross pay
Bonus Scheme
Performance based bonus scheme available on top of standard pay plus annual pay reviews
Please send a tailored covering letter plus CV to fohjob@leadmill.co.uk.
Applications end on Sunday 5th September, interviews in week beginning 6th September, with the successful candidate starting asap.
