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New Job Role: Front of House & HR Supervisor

By 03/08/2021Uncategorized

Job Title: FOH & HR Supervisor

Job Purpose: To ensure the smooth running of events whilst providing customers with a high level of customer care. Responsible for HR duties including recruitment, training and health & safety

Responsible to: Head Of Operations

Responsible for: Duty Managers, Head Of Security & Bar/FOH Staff

Main duties and responsibilities:

  • Duty Managing duties for The Leadmill events providing an excellent customer service throughout the entire venue
  • Staff recruitment, selection & inductions
  • Managing staff rotas, sicknesses and cover
  • Staff training including health & safety and 1st aid
  • Staff appraisals / disciplinaries
  • Line manager for bar/FOH staff, Duty Managers & security
  • Liaising with licensing and ensuring The Leadmill adheres to all relevant licensing laws
  • Responsible for child protection procedures
  • Dealing with customer complaints swiftly and effectively, including use of CCTV
  • Managing stock levels for all FOH/staffing items
  • Administrative duties such as filing/shredding/minute taking as and when required
  • To undertake any other relevant duties as reasonably requested by the senior management team at The Leadmill

Preferred qualities:

  • Very organised, and able to produce work within set time frames
  • The ability to work well under pressure
  • Assertiveness, compassion and a calm head when dealing with staff, customers & clients
  • Self-motivated, with an enthusiasm to develop skills over time
  • Confident with a good ability to use initiative
  • A good grasp of maths and excel worksheets
  • A passion and love for music & events

Hours of work

37.5 hours per week

Duration of contract

Fixed term 1 year contract with 3 month probation and 1 year review

Rate Of Pay

£20,000 gross pay

Bonus Scheme

Performance based bonus scheme available on top of standard pay plus annual pay reviews

 

Please send a tailored covering letter plus CV to fohjob@leadmill.co.uk.

Applications end on Sunday 5th September, interviews in week beginning 6th September, with the successful candidate starting asap.