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Returns & Refunds Policy

Last updated: June 2026

At The Leadmill Shop, we want you to be happy with your purchase. Please read our returns policy carefully before placing an order.

Returning an Item

If you wish to request a return or refund, you must contact us within 14 days of receiving your order by emailing information@leadmill.co.uk.

Please include:

  • Your order number
  • Your full name
  • Details of the item(s) concerned
  • The reason for the return request
  • Photographs of the item if it is damaged or faulty

We will review your request and advise you of the next steps.

T-Shirts & Tote Bags

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

Returned items must:

  • Be unworn and unused
  • Be in their original condition
  • Include any original packaging where possible

Once the item has been received and inspected, any approved refund will be processed to the original payment method.

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

Custom Engraved Dancefloor Pieces

Each engraved dancefloor piece is created from a unique section of The Leadmill’s historic dancefloor and is personalised to order.

As these items are custom-made and one-of-a-kind, they are non-returnable and non-refundable, except where the item is faulty, damaged, or not as described.

Please ensure all engraving details are correct before placing your order, as we cannot amend or cancel personalised orders once production has begun.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you have received the wrong item, please contact us within 14 days of delivery at information@leadmill.co.uk.

Where appropriate, we may:

  • Provide a replacement item
  • Offer a repair
  • Issue a full or partial refund

Any item approved for return must be returned in the condition in which it was received.

Refund Processing

Approved refunds will be issued to the original payment method used when placing the order.

Please allow up to 10 working days after approval for the refund to appear in your account, depending on your payment provider.

Contact Us

For all returns, refunds, or order issues, please contact:

The Leadmill Shop
Email: information@leadmill.co.uk

Please include your order number and all relevant information so that we can assist you as quickly as possible.

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