Terms and Conditions

*WHAT TO DO IF YOUR TICKET CONFIRMATION DOESN'T ARRIVE!*

  1. Check your emails junk mail to see if it's ended up there by mistake
  2. If it’s not there, don't panic! It can be resent or downloaded again here
  3. Still no joy? Call our ticketing agent on 0115 912 90 00

The Leadmill is authorised to sell tickets to events as an agent on behalf of the promoter of the event (the "Event Promoter"). All tickets sold by, or on behalf of The Leadmill (the "Tickets") are sold subject to the Terms and Conditions of the Event Promoter and The Leadmill.

  1. Events may be age restricted and it is the responsibility of the ticket holder to check before purchasing. Please visit http://www.leadmill.co.uk for further information.
  2. Tickets cannot be cancelled or exchanged after purchase unless the eventis cancelled, rescheduled or otherwise stated (see full Terms and Conditions for details).
  3. The Leadmill will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources.
  4. The management can not be held responsible for lost or stolen tickets. 
  5. Unlawful resale, or attempted unlawful resale of a ticket is grounds for seizure or cancellation without refund or other compensation.
  6. Tickets cannot be used for competitions, promotions or advertising without written permission of the event promoter. Failure to adhere to these conditions may result in the ticket holder being refused entry or removed from the venue without refund or other compensation.
  7. Management reserves the right to refuse admission, and customers may be subject to a search on entry.
  8. Customers may be ejected or not permitted into The Leadmill and will be asked to surrender tickets held by the ticket holder, if, in the reasonable opinion of the venue, the ticket holder is a risk to the safety of any patron or affects the enjoyment of other patrons; and/or the running of the event; and/or the ticket holder's behaviour is deemed unacceptable. Examples include: being (or appearing to be): drunk or incapable or intoxicated, under age (where relevant to the event), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or are in breach of the ticket Terms and Conditions.
  9. No food or drink is permitted to be brought into the venue. A variety of food and beverages will be available for purchase inside the venue.
  10. There is no re-admission once you have left the venue.
  11. Ticket holders consent to any filming and sound recordings as members of the audience.
  12. The use of unauthorised cameras, video and/or sound recording equipment is prohibited and such items may be confiscated during the performance at the ticket holder's own risk.
  13. Crowd surfing and moshing are strictly prohibited.
  14. Animals, with the exception of assistance dogs, are not permitted in The Leadmill and on some events may not be permitted in the performance area. Customers are requested to contact The Leadmill in advance for futher information in this regard.
  15. Customers are requested to address any special access requirements in advance of their visit by contacting .(JavaScript must be enabled to view this email address) or by calling 0114 2212828.
  16. In case of emergency, please follow instructions and directions from staff.
  17. Smoking is strictly prohibited
  18. When purchasing alcohol if you appear to be under the age of 25 you may be asked for proof of age.
  19. Please consider our neighbours and leave The Leadmill quietly.
  20. The venue and event promoter are not liable for any personal travel, accommodation or hospitality arrangement made relating to the event or cancellation of the event.
  21. Flashing lights may be used as part of the event production.
  22. Please check your tickets, as mistakes cannot always be rectified.
  23. Visitors arriving after the allotted start time may be asked to wait until a suitable break in the performance before being admitted entrance.
  24. The Promoter, The Venue and Ticket Agents accept no responsibility for any personal property.
  25. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

Merchandise Returns Policy

  • If you wish to return an item the fastest way to do this is to come to The Leadmill or alternatively you can post the item back to the venue
  • You have 30 days to return from the date of purchase
  • We will refund the full price of the item including postage
  • All returned items must be in their original condition unworn and unwashed, with all labels intact
  • We reserve the right to refuse refunds if this procedure has not been followed